Provide customer care and level 1 tech support via phone, email, and chat, assisting client's customers with technical and service issues. Agents must possess strong organizational, computer, and customer service skills, demonstrating a friendly and patient nature with a natural conversational style. Advocates need to regularly work at least one weekend shift per week.
Job listings
$24,960–$24,960
USD/year
Play a critical role in ensuring a seamless learning experience by providing comprehensive support to our contracted tutors and students within a fast-paced, mission-driven environment. Provide comprehensive tutor support via phone, chat, email, and video, assisting with account setup, tutoring product inquiries, and payment questions. Resolve technical issues, support tutoring sessions, and provide insights for school system partners by addressing complaints and evaluating quality inputs.